FAQ
Frequently Asked Questions
- How do I find a specific assessment?
- I experience a disturbed/broken layout of the results/assessment & I can't override RAG Results - what do I do?
- How do I add new users?
- How frequently is Sanctions data updated?
- If I deactivate the monitoring of a client several months after activating it, and re-activate it again several months later (still within the first 1 year period), will I be charged again for monitoring?
- The Platform performed an Adverse Media check but didn’t show an article we found on Google. Why?
- The link in the mCHECK screening result leads to a blank page - what do I do?
- Does the Muinmos Platform include a list of sanctioned/prohibited countries?
- Why is a searched entity not flagged even though there are media articles linking it to a sanctioned entity?
- I monitor a company and I see an alert saying “Risk of Business Failure” or “Implied Credit Ratings Change”. What do these mean?
- What quality rules should I follow when uploading an ID?
- Links in the mCHECK™ section of the assessment don’t lead to a website. Why is that?
- Why do I see some of the rules under a “Not Done” category?
- Can we screen corporates and also individuals associated with them (like directors and UBOs) without uploading any documents ?
- How Frequently is PEP Data Updated?
- Can we change or edit the questions that make up the client journey?
- Why is Rule 3000 being triggered?
- Why does the Source Address check yield limited or no data?
- Why have we been charged for assessments which have not been completed yet?